Jan. 24, 2022 – Collin Corporate College will host two events with Disney Institute, March 29-30 – “Disney’s Approach to Quality Service” on March 29, and “Disney’s Approach to Employee Engagement” on March 30The events will train businesses and nonprofits on the best way to deliver exceptional service that exceeds expectations.

In “Disney’s Approach to Quality Service,” instructors from Disney Institute will help attendees think differently and act intentionally in examining their customer experience, identifying service pitfalls, and dispelling misconceptions to establishing quality customer service. Attendees will not only explore how to differentiate their organization’s services but also how to build lasting brand loyalty. During this one-day event, attendees will be inspired to elevate their service to become a provider of choice, understand the needs, wants, stereotypes, and emotions of their customers, and understand the role of standards in a consistent, high-quality service experience.

During the second day’s event, “Disney’s Approach to Employee Engagement,” attendees will learn how to create their desired work culture and enhance their business outcomes. Disney’s parks and resorts have intentionally created and refined systems that attract, develop, and reward high-performing employees who perpetuate their vision and culture — and this presentation will teach attendees how to do the same. Sessions will include learning how to shape work culture, training strategies that help employees build confidence in their roles, and inspiration to improve communication, empower employees, and strengthen morale through care and recognition programs.

Both events will take place at the McKinney Campus Conference Center, from 9 a.m. to 4 p.m., and include a continental breakfast and lunch. These events are designed for business professionals, entrepreneurs, and nonprofits. Early Bird prices start at $499 per person, or $459 per person for groups of eight or more. For individuals attending both day’s events, a reduced price of $799 is available. After Feb. 15, prices are $599 for individuals.

Collin Corporate College partners with area chambers and local businesses to offer quality resources for corporate leaders in the community to further develop and grow their teams. Its monthly webinars feature leading experts who cover topics relevant to today’s business climate. For more information, visit www.collin.edu/corporatecollege or call 972.599.3110.

Collin College serves more than 56,000 credit and continuing education students annually and offers more than 100 degrees and certificates, including new Bachelor of Science in Nursing (BSN) and Bachelor of Applied Technology (BAT) in Cybersecurity degrees. The only public college based in Collin County, Collin College is a partner to business, government and industry, providing customized training and workforce development. For more information, visit www.collin.edu.


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