The Ritz-Carlton Leadership Center Conference Workshop

Collin Corporate College is proud to host the professional development course, The Ritz-Carlton Leadership Center Conference Workshop: (Designed for Leadership and Frontline Staff).

About Onsite Workshop

Make plans to attend the one-day workshop in 2021 in which attendees will explore the award-winning business practices of The Ritz-Carlton and illustrate how they create an elevated customer experience and culture of service excellence.

Area professionals will have the opportunity to get a glimpse inside The Ritz-Carlton culture and: 

  • Utilize The Ritz-Carlton Gold Standards to create an engaging culture of excellence
  • Leverage The Ritz-Carlton Key Processes, which function as “the systems behind the smiles”
  • Discover the power of having a written service strategy
  • Learn the fundamentals of customer service
  • Discover how your level of engagement drives both employee and customer engagement
  • Learn how The Ritz-Carlton psychology of service creates empowerment and what empowerment can do for your organization
  • Discover how power and responsibility differ and how employees can uncover their personal power
  • Analyze the psychological and emotional aspects of creating a customer experience
  • Review the Ritz-Carlton service principles that lead to customer connections
  • Understand customer engagement and the difference between being satisfied and engaged

Recommended audience

All levels responsible for customer experience directly or through management.

Event & Registration Details

October 21, 2021

Time:
9:00 AM – 1:00 PM

Location:
4800 Preston Park Blvd. Suite 430 G
Plano, TX  75093

Pricing:
General registration – $399
Student and military – $299

 

Agenda

8:30 A.M. Continental breakfast 

10:30 A.M. Break

11:00 A.M. Lunch provided by Texas de Brazil